Software Implementation Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Engages with clients post-sale to showcase the software's features and functionalities.

• Executes system configuration tasks as directed by the manager.

• Oversees routine implementations for small-market clients.

• Exhibits comprehensive knowledge of Raptor products.

• Follows departmental processes and procedures while maintaining accurate records.

• Configures and tailors software modules, including Visitor Management, Kiosk, Premium Volunteer, Drill Manager, Raptor Alert, Accountability, StudentSafe, and SchoolPass, based on client specifications.

• Sends summary emails to clients, offering call recaps, additional resources, and pertinent information.

• Keeps precise and current records in Salesforce, ensuring accurate data entry, Chatter management, and document uploads.

• Facilitates product configuration sessions via Teams for clients, ensuring they grasp the features and functionality of the software modules.

• Manages auxiliary tasks such as CRG Maps, Imports, GeoFencing, and Drill Backdating as assigned.

• Oversees client projects to ensure full implementation of Visitor Management, Kiosk, and Premium Volunteer.

• Performs other relevant tasks as necessary.

⛳️ Requirements

• Bachelor’s degree in a business-related or technical discipline.

• A minimum of 3 years of relevant experience in a project management and customer-centric role.

• At least 3 years of experience in a software implementation position within a SaaS environment.

• Willingness to travel up to 75% of the time.

• Strong understanding of software and applications.

• Technical acumen and practical experience.

• Exceptional leadership skills with the ability to guide others effectively.

• Strong customer orientation.

• Keen attention to detail coupled with strong problem-solving abilities.

• Capable of strategic and analytical thinking.

• Excellent communication skills, both written and verbal.

• Must hold and maintain a valid driver's license to fulfill job-related travel and transportation requirements.

🏝️ Benefits

• Remote-first approach.

• Flexible paid time off.

• Paid parental leave.

• 11 paid holidays annually.

• Workplace flexibility.

• Affordable health coverage (medical, dental, vision), fully paid for employee-only medical.

• 401(k) employer contribution to assist with future planning.

• Company-paid life insurance, short-term disability, and long-term disability.

• Pet insurance.