Software Engineer – Tech Support

This is a fully remote position, open to applicants in Michigan, +3 more states.

📋 Description

• Deliver remote, second-level customer support as part of Dematic's Customer Service team.

• Collaborate closely with customers, first-level technicians, and software/technical engineers to address and resolve customer issues.

• Engage in emergency situations that necessitate on-site support.

• Evaluate and enhance tools, systems, and processes.

• Address moderately challenging issues and oversee ongoing tasks.

⛳️ Requirements

• An associate degree in Engineering, IT, or a related discipline (Bachelor’s degree is preferred).

• 1–3 years of experience in technical support or data analysis.

🏝️ Benefits

• Career Development

• Competitive Compensation and Benefits

• Pay transparency

• Global Opportunities