Software Engineer Lead – Technical Support, 3rd Shift

This is a fully remote position, open to applicants in United States.

📋 Description

• Serves as the main technical authority during the 3rd shift for one or more Tier-1 / regulated production applications related to check capture, core posting, and both inbound and outbound exceptions processing.

• Directs real-time incident triage and recovery for Sev-1 to Sev-3 issues, encompassing application, batch, and infrastructure-related failures.

• Develops and oversees the technical design and implementation of software solutions.

• Proposes and crafts software solutions to meet intricate business requirements.

• Produces necessary technical and procedural documentation.

• Facilitates the resolution of complex problems.

• Offers technical advice and support to team members.

• Evaluates coding, testing, and documentation of software.

• Utilizes contemporary principles, methodologies, and tools to enhance business initiatives and capabilities.

⛳️ Requirements

• Over 3 years of pertinent and direct industry experience.

• Strong background in technical engineering.

• Practical experience as a senior software engineer or engineering lead in production settings (Java, .NET, mainframe, and/or distributed stack based on the platform).

• Demonstrated capability in performing: Defect analysis and root cause identification, log analysis, job restart logic, configuration adjustments, post-incident validation, and environment health assessments.

• Willingness to be “the owner when things break” during off-hours.

• Ability to communicate incidents clearly and concisely with support partners, infrastructure teams, and day-shift leadership.

• Guides and assists overnight engineers (SRC, offshore, or hybrid).

• Bachelor’s degree required.

🏝️ Benefits

• Medical/prescription drug coverage (including a Health Savings Account feature).

• Dental and vision plan options.

• Life insurance for employees and their spouses/children.

• Short and long-term disability coverage.

• 401(k) plan with PNC match.

• Pension and stock purchase plans.

• Dependent care reimbursement account.

• Back-up child and elder care services.

• Adoption, surrogacy, and doula reimbursement.

• Educational assistance, with select programs fully funded.

• A comprehensive wellness program featuring financial incentives.

• Maternity and/or parental leave.

• Up to 11 paid holidays annually.

• 9 occasional absence days each year, unless otherwise mandated by law.

• Between 15 to 25 vacation days each year, depending on career level and years of service.