Software Engineer – CXone, Java Services

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Design and sustain NICE CXone Studio scripts along with associated technologies.

• Connect CXone with backend systems and resolve platform-related issues.

• Work alongside cross-functional teams to provide effective contact-center solutions.

• Create RESTful microservices while upholding coding best practices.

⛳️ Requirements

• Advanced-Intermediate expertise in constructing and managing NICE CXone Studio scripts (call flows, IVR, routing logic).

• In-depth knowledge of ACD, IVR, skill-based routing, and omnichannel workflows.

• Proven experience in integrating CXone with backend systems via REST APIs, event flows, and data actions.

• Acquaintance with WFM, QM, call recording, and other modules of contact-center platforms.

• Capability to diagnose platform issues utilizing logs, monitoring tools, and call trace/debug utilities.

• Insight into real-time and historical metrics, reporting data, and performance optimization for contact flows.

• Advanced proficiency in Java, encompassing object-oriented design and clean coding principles.

• Experience in developing and deploying RESTful microservices with frameworks such as Spring Boot.

• Strong grasp of API design, versioning, and contract-first development methodologies.

• Familiarity with unit testing and integration testing frameworks like JUnit, Mockito, etc.

• Knowledge of SQL and NoSQL databases (e.g., MySQL, PostgreSQL).

• Experience with CI/CD pipelines and DevOps tools (GitHub).

🏝️ Benefits

• A High-Impact Environment

• Commitment to Professional Development

• Flexible and Collaborative Culture

• Global Opportunities

• Vibrant Community

• Total Rewards