Software Engineer – Customer Service Platform

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop cutting-edge Help Center experiences for consumers, catering to millions of visitors each year.

• Conceptualize, create, test, and implement robust features that align with both technical and business goals.

• Assist in production services by participating in an on-call rotation.

• Collaborate with engineering teams at Netflix, product stakeholders, and external vendors.

• Provide comprehensive end-to-end solutions.

• Utilize a platform mindset, employing layers of abstraction and orchestration to manage significant end-user traffic and integrate vendor solutions efficiently and flexibly.

• Contribute to GenAI initiatives that are shaping the future of customer service.

⛳️ Requirements

• Strong experience with TypeScript or JavaScript.

• Proficient in modern UI frameworks, particularly React.

• Familiarity with AB test experiments and event instrumentation.

• Knowledge of API technologies such as GraphQL, gRPC, and REST.

• Experience with cloud computing platforms, including Amazon Web Services.

• Solid understanding of data structures, database schema design, and contemporary design patterns.

• Proven experience in handling high-volume consumer traffic.

• Background in building WebView-based web applications.

• Experience with Generative AI and machine learning at the application level.

• Exposure to customer support and account management domains.

• Familiarity with distributed systems, cloud deployment, and AWS multi-region setups.

• A strong advocate for reliability and operational excellence.

• Good understanding of UX principles.

• Willingness to participate in an on-call rotation for supporting production services.

🏝️ Benefits

• Health Plans

• Mental Health support

• 401(k) Retirement Plan with employer match

• Stock Option Program

• Disability Programs

• Health Savings and Flexible Spending Accounts

• Family-forming benefits

• Life and Serious Injury Benefits

• Paid leave of absence programs

• Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick leave.

• Full-time salaried employees are entitled to flexible time off immediately.