Software Customer Service Manager

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Act as the main point of contact for resolving intricate system and technical challenges throughout the duration of the service contract.

• Proactively pinpoint delivery deficiencies and create detailed remediation strategies to guarantee system stability and performance.

• Function as a self-motivated driver for advancement by sourcing internal technical expertise or engaging external service providers.

• Collaborate with Sales Account Management to discover and finalize new managed service opportunities.

• Take initiative in overseeing the service contract roadmap; monitor expiration dates and collaborate with Sales.

• Assume complete responsibility for account health, which includes P&L objectives, cost/margin performance monitoring, and management of service billings and receivables.

• Establish and nurture high-level, multi-dimensional relationships within Federal agencies.

• Oversee professional communications and technical service delivery across multiple time zones.

⛳️ Requirements

• High School diploma, Associate's degree, or Bachelor's degree.

• Over 5 years of proven experience in lifecycle service Account Management, Systems Implementation/Integration, Public Safety Systems Sales, or Public Safety Systems Engineering.

• Familiarity with Motorola 911 and CAD systems and products is preferred.

• Proficiency in utilizing Microsoft business applications (e.g., Outlook, Word, Excel, and PowerPoint) is required.

• Must be a U.S. citizen with the capability to obtain a security clearance.

🏝️ Benefits

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!