Social Producer / Community Manager

📋 Description

• Take charge of daily community engagement and define our presence to customers on social media platforms.

• Oversee and reply to comments, direct messages, and social interactions promptly, clearly, and with a human touch that embodies our brand.

• Assess and escalate customer concerns to Support and Product teams, ensuring timely follow-up and closing the loop with users.

• Actively engage with our community to initiate discussions, showcase authentic user stories, and foster advocacy.

• Monitor sentiment across various channels, recognizing trends, risks, and opportunities, while sharing valuable insights with cross-functional teams.

• Collaborate with Marketing and Product teams to maintain consistent messaging and ensure a smooth customer experience.

⛳️ Requirements

• Over 5 years of experience in social media, community management, or customer engagement within the consumer tech or fintech sectors.

• Excellent written communication skills with the ability to adjust tone and voice for different audiences and contexts.

• Proven experience handling high volumes of inbound interactions and managing sensitive or escalated customer discussions.

• Capability to transform qualitative feedback into actionable insights for product and marketing teams.

• Knowledge of social media management and monitoring tools.

• A proactive mindset and the drive to build and execute effectively.

🏝️ Benefits

• Competitive base salary, stock options, and health benefits from Day 1.

• 401(k) plan with company match.

• Remote-friendly (US), flexible time off (FTO), and opportunities for professional growth.

• A high-growth, mission-driven, inclusive culture where your contributions make a tangible impact.