
Social Producer / Community Manager
Posted 1 hour ago

Posted 1 hour ago
• Take charge of daily community engagement and define our presence to customers on social media platforms.
• Oversee and reply to comments, direct messages, and social interactions promptly, clearly, and with a human touch that embodies our brand.
• Assess and escalate customer concerns to Support and Product teams, ensuring timely follow-up and closing the loop with users.
• Actively engage with our community to initiate discussions, showcase authentic user stories, and foster advocacy.
• Monitor sentiment across various channels, recognizing trends, risks, and opportunities, while sharing valuable insights with cross-functional teams.
• Collaborate with Marketing and Product teams to maintain consistent messaging and ensure a smooth customer experience.
• Over 5 years of experience in social media, community management, or customer engagement within the consumer tech or fintech sectors.
• Excellent written communication skills with the ability to adjust tone and voice for different audiences and contexts.
• Proven experience handling high volumes of inbound interactions and managing sensitive or escalated customer discussions.
• Capability to transform qualitative feedback into actionable insights for product and marketing teams.
• Knowledge of social media management and monitoring tools.
• A proactive mindset and the drive to build and execute effectively.
• Competitive base salary, stock options, and health benefits from Day 1.
• 401(k) plan with company match.
• Remote-friendly (US), flexible time off (FTO), and opportunities for professional growth.
• A high-growth, mission-driven, inclusive culture where your contributions make a tangible impact.
Epic Kids
Mob Entertainment
Mob Entertainment
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