Social Media Specialist, French Speaker

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Address customer inquiries primarily through written communication and phone promptly and accurately.

• Assess customer requirements, assist them in utilizing specific features, and introduce new functionalities and campaigns.

• Foster positive relationships with customers via Social Media platforms, including Facebook, Twitter, Instagram, etc.

• Handle serious and sensitive customer interactions while adhering to Nestlé’s Consumer Complaints Handling procedures.

• Follow up with customers to ensure their issues are resolved and collect feedback.

• Keep internal databases current concerning consumer requests, complete a FAQ database, and update knowledge-based documents.

• Forward consumer inquiries to the appropriate stakeholders if unable to provide an answer.

• Report product issues, share feature requests, and effective solutions with relevant stakeholders.

⛳️ Requirements

• Proficient in both spoken and written French and English.

• Experience in a Customer Support Specialist role or a similar position.

• Background in Community Management (Instagram, Facebook, etc.).

• Strong customer management orientation.

• Familiarity with the Nestlé industry is advantageous.

• Understanding of CRM systems functionality.

• Exceptional communication and problem-solving abilities.

• Capable of handling multiple tasks simultaneously.

• Strong attention to detail.

🏝️ Benefits

• Development of expertise in Nestlé’s Shared Solutions Business.

• Experience in a culturally diverse team.

• Opportunities for local and international exposure.

• Flexible working environment.

• Engagement and wellbeing activities.

• Competitive salary and annual bonus based on performance.

• Meal allowance card.

• Flex Benefits - at NBS, you can choose the benefits that best suit your needs.

• Become part of the Nestlé Club and enjoy discounts with various partners.

• Complimentary coffee (and quality coffee) available at the office.

• Special discounts for employees at designated shops.

• Company-provided equipment tailored to professional needs.

• Medical support available at the office.

• Access to e-learning courses and training programs to help you achieve your career goals.

• Opportunities for career advancement and international career possibilities.