Social Media Manager, Community Manager

This is a fully remote position, open to applicants in Spain.

📋 Description

• Ensure the implementation of the company's Community and Workshops strategy.

• Liaise and coordinate with various areas and teams within the organization, both locally and internationally.

• Responsible for crafting communication copies to create quality content: newsletters, posts, surveys, giveaways, scripts, etc.

• Plan, schedule, and manage workshops in collaboration with our network of stores.

• Support and manage one of the company's major events.

• Actively propose collaborations with partners, brands, associations, and NGOs for the Workshops strategy.

• Internal coordination for the implementation of new technological advancements in the Community: new missions, new badges, new functionalities, etc.

• Proactively suggest actionable items to improve project results in alignment with our Annual Commercial Operations Plan.

• Ensure quality UGC in the Community and foster synergies with other areas to enhance visibility (SEO, CRM, Club, Web, Social Media, PR, etc).

• Guarantee a positive interaction between Community users and the brand by assisting users and addressing their questions and concerns.

• Implement engagement strategies to maintain user motivation and involvement in the Community.

• Maintain the health of the Community: content curation and correction.

• Balance and monitor the results of the Community and Workshops (Piano, Skeepers, NPS surveys).

⛳️ Requirements

• Excellent grammar and spelling. Able to write quickly, consistently, accurately, passionately, and creatively.

• Education: Bachelor's Degree in Journalism/Communication.

• Between 3 and 5 years of experience in a similar role.

• Languages: Advanced level of English. The project requires constant communication in this language.

• Technical skills: Experience with social media KPI measurement tools.

• Skills: Ability to work in a team, persuasive and negotiation skills, flexibility, analytical skills, communication abilities, social skills, and experience in public presentations in both Spanish and English.

🏝️ Benefits

• Hybrid work model, with 3 days in the office and 2 days of remote work. Offices located in Alcobendas (Madrid).

• Full-time schedule from Monday to Thursday and intensive hours on Fridays and during summer.

• Access to an internal training platform.