SmartCare Advisor – UKG Pro, WFM

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Collaborate with clients following implementation to deliver continuous system support, optimization, and advisory services.

• Ensure that deadlines are achieved to meet crucial deliverables and client expectations.

• Configure and manage UKG WFM modules, including Time & Attendance, Scheduling, Accruals, and Absence Management.

• Diagnose system issues and facilitate resolution through appropriate triage and escalation.

• Evaluate system performance, data integrity, and process flows to suggest enhancements.

• Conduct regular client interactions to pinpoint gaps, risks, and opportunities.

• Lead consultative discussions regarding workforce processes and system best practices.

• Convert business requirements into system configurations and solutions.

• Assist in testing activities, including the validation of configuration changes.

• Leverage reporting and analytics to offer insights and recommendations.

• Establish and nurture strong client relationships to ensure high satisfaction and retention.

• Create client-facing materials such as documentation, templates, and communications.

• Stay informed about UKG releases, compliance updates, and product enhancements.

• Contribute to internal knowledge sharing, process enhancements, and team development.

• Engage in client sessions, including business reviews and learning sessions.

⛳️ Requirements

• A minimum of 5 years of hands-on experience with UKG Workforce Management (WFM).

• Demonstrated experience across essential WFM modules: Time & Attendance, Scheduling, Accruals, and Absence Management.

• UKG WFM Certification (mandatory).

• Experience supporting 10–15+ implementations or client engagements.

• Strong understanding of system configuration, data views, and testing methodologies.

• Experience with integrations and reporting/analytics.

• Strong client-facing experience with the capability to lead discussions independently.

• Solid knowledge of HR, payroll, and workforce processes.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong analytical and problem-solving abilities.

• Excellent communication skills, both written and verbal.

🏝️ Benefits

• Remote-first work environment with a long-term work-from-home setup.

• Company-issued equipment along with a home office setup allowance.

• Competitive compensation package that includes 13th month pay, night differential, annual performance bonus, and Christmas bonus.

• Enjoy Day 1 Platinum HMO coverage, plus Gold-level HMO coverage for up to 2 dependents at no extra cost.

• Paid time off, Philippine holidays, and sick leave to promote work-life balance.

• Continuous learning and development opportunities.

• A collaborative, people-first culture where your ideas and growth are valued.