Site Reliability Engineering Manager II

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Coordinate and assist with the daily operations of the SRE team, collaborating with their managers to establish strategies for managing everyday tasks.

• Monitor and evaluate team performance based on defined goals and objectives.

• Address issues of limited scope while demonstrating the ability to identify and implement solutions to routine challenges.

• Integrate into an Engineering team, guiding them towards production excellence and advocating for best practices.

• Mentor team members and spearhead initiatives.

• Lead the design process for features while considering system-wide and architectural implications.

• Comprehend the fundamental day-to-day responsibilities within a production environment and partake in on-call support.

• Collaborate and engage with various disciplines throughout the design, deployment, operation, and optimization of services.

• Troubleshoot production issues across services and different layers of the stack, along with practicing incident response and conducting blameless postmortems.

• Identify opportunities within processes and tools to enhance the team's overall productivity.

• Recognize exceptional talent and inspire them to join our team.

• Provide estimates, monitor progress, manage risks, and oversee team members' time effectively.

• Participate in on-call shifts alongside other disciplines to respond to incidents.

• Engage with tech communities and contribute to their enhancement.

• Align with our business domain and needs, as well as our company vision, mission, and strategy, to achieve our short and long-term objectives.

⛳️ Requirements

• A minimum of 5 years of experience in the SRE domain.

• Between 2 to 5 years of experience in leading, managing, and developing SRE teams.

• Comfortable with the prospect of becoming a generalizing specialist, as we aim to create a multidisciplinary and balanced team of "t-shaped" individuals.

• Proficiency in at least one programming language is necessary, as software engineering is a vital aspect of our work, and we actively utilize and support various platforms and languages.

• Competence in testing methodologies such as TDD or BDD will be highly regarded.

• Knowledge of the container ecosystem, cloud infrastructure, build systems, and CI/CD tools is essential for success in this role.

• Ability to take ownership of complex systems challenges and help identify opportunities for improvement.

• Excellent communication and collaboration skills, with a strong emphasis on empathy as we enable, empower, and support our colleagues.

🏝️ Benefits

• Competitive compensation.

• Employee Stock Purchase Plan (ESPP).

• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams).

• Work with exceptional individuals that will challenge you, and learn more about their journeys by exploring #InsideFlywire on social media.

• Dynamic & Global Team (we have been collaborating virtually for years!).

• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates.

• Generous time off, including FlyBetter Days for volunteering in your community and Digital Disconnect Days!

• Excellent Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!).