Site Reliability Engineering Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Lead, mentor, and cultivate a US-based team of Site Reliability Engineers.

• Conduct regular one-on-one meetings, performance evaluations, and discussions on career development.

• Oversee hiring, onboarding, and retention initiatives as the team expands.

• Promote a culture of ownership, blameless postmortems, and ongoing improvement.

• Manage day-to-day production operations, ensuring timely incident triage, resolution, and escalation.

• Act as an escalation point and incident commander for significant production incidents.

• Facilitate problem management and root cause analysis processes.

• Carry PagerDuty on-call escalation responsibilities for urgent issues.

• Monitor and report on operational KPIs, SLAs, and SLOs, including availability, MTTR, and incident trends.

• Enhance system reliability, observability, and resilience using Datadog and related tools.

• Promote automation, self-healing capabilities, and the maturity of runbooks.

• Collaborate with Development, DevOps, DevSecOps, and Engineering teams to integrate reliability into the software development life cycle (SDLC).

• Contribute hands-on to tooling, automation, and technical assessments as required.

• Work closely with SRE leadership in India to ensure effective follow-the-sun coverage.

• Represent the US SRE organization in cross-functional planning and operational reviews.

• Communicate effectively with both technical and non-technical stakeholders.

• Maintain high-quality documentation for incidents, postmortems, runbooks, and operational procedures.

• Ensure compliance with healthcare and fintech standards, including HIPAA, PCI DSS, SOC 2, ISO 27001, and HITRUST.

⛳️ Requirements

• 5–8 years of experience in Site Reliability Engineering, DevOps, Production Support, or Platform Engineering.

• 1–2+ years of experience in leading, mentoring, or managing engineers.

• Proven success in a player-coach leadership model.

• Strong hands-on experience with production incident management and escalation procedures.

• Proficiency with Datadog or similar observability tools.

• Practical experience with Kubernetes and Docker in production settings.

• Strong scripting or programming skills in PowerShell, Bash, Python, Java, or C#.

• Experience with Helm, CI/CD pipelines, and deployment automation.

• Familiarity with ITIL processes and Agile methodologies.

• Experience working with SQL, MySQL, or NoSQL databases.

• Excellent communication and stakeholder management capabilities.

• Willingness to participate in PagerDuty on-call escalation and work within a global follow-the-sun operating framework.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Unlimited paid time off (PTO).

• Fully remote work environment (for US-based employees).

• Opportunity to lead and develop a high-impact Site Reliability Engineering organization.

• Exposure to modern cloud-native technologies and large-scale reliability challenges.

• Collaborative culture that emphasizes innovation, learning, and continuous improvement.

• Meaningful work that directly contributes to healthcare technology and affects millions of members.