Site Reliability Engineer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Define and implement Service Level Objectives (SLOs) that are in alignment with customer SLAs.

• Develop and sustain the observability stack encompassing metrics, logs, traces, and alerting systems.

• Lead the incident response efforts and facilitate post-incident review meetings.

• Propel automation initiatives to minimize toil and enhance mean-time-to-recover (MTTR).

• Create and maintain operational runbooks in collaboration with the NOC.

• Oversee the on-call rotation, escalation paths, and tools for incident management.

• Collaborate across departments with NOC, Platform Engineering, and Network Engineering teams.

• Lead chaos engineering efforts, organize game days, and manage reliability testing programs.

• Generate SLA performance reports in partnership with the SLA Manager.

• Mentor junior engineers and foster a positive engineering culture.

⛳️ Requirements

• A minimum of 5 years of experience in SRE, DevOps, or production engineering roles.

• Proficient programming skills in Go, Python, or both.

• Practical experience in managing Kubernetes-based platforms at scale.

• Extensive knowledge of observability tools such as Prometheus, Grafana, Datadog, and OpenTelemetry.

• Strong experience in incident management, including oversight of major incidents.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible working hours and remote work options.