Site Reliability Engineer

This is a fully remote position, open to applicants in North Dakota, +1 more state.

📋 Description

• Collaborate on developing automation for infrastructure and software delivery, and execute these processes.

• Monitor system availability and maintain a comprehensive perspective on customer system health.

• Oversee multiple Orion Health solutions hosted in AWS Cloud, encompassing infrastructure and networking.

• Respond to monitoring alerts, identify potential issues, and implement notification systems.

• Manage change requests from initiation to completion, including review, validation, and execution.

• Coordinate reliable releases with cross-functional teams.

• Optimize application stacks to enhance stability and uptime.

• Automate tasks related to development, scaling, and patching.

• Investigate and resolve critical and recurring issues, incidents, outages, and performance challenges.

• Conduct performance trend analysis, log analysis, and error resolution.

• Maintain the underlying servers and network infrastructure.

• Document procedures and processes to facilitate team learning and knowledge transfer.

• Plan for future capacity and develop/test disaster recovery strategies.

• Collaborate with teams to uphold service-level agreements.

• Integrate continuous updates for over 10 products and solutions.

• Construct secure and scalable infrastructure for customer data.

• Participate in the on-call rotation.

• Work closely with Development, Solution Adoption, Managed Services, Professional Services, Support, and other teams to ensure stable client platforms.

⛳️ Requirements

• Bachelor’s Degree in a technical field or equivalent experience.

• Technical certification in System Administration, Cloud Engineering, or DevOps.

• 4–6 years of experience in Site Reliability Engineering or a similar position.

• 5 years of experience in systems/application support and/or development.

• Experience in supporting cloud-based production systems.

• Strong grasp of software engineering principles, Windows and Linux operating systems, networking, and cloud technologies.

• Experience in administering Windows and Linux operating systems, with exposure to data center operations.

• Proficiency in Active Directory, Group Policy Object management, DNS, and Active Directory service health monitoring.

• Proven experience in scripting and automation with PowerShell, Python, Bash, and other programming languages.

• Familiarity with automation, infrastructure as code, and orchestration tools, including Puppet, Ansible, Kubernetes, CloudFormation, and Terraform.

• Working knowledge of Splunk monitoring tools and strategies.

• Solid foundation in network architecture and security.

• Experience with CI/CD pipelines and deployment automation in cloud environments, preferably AWS.

• Ability to design secure distributed web services and manage network security at scale.

• Understanding of TCP/IP, DNS, DHCP, VLANs, VPNs, firewall configurations, load balancers, and other network appliances.

• Familiarity with Puppet and Ansible.

• Understanding of HIPAA or HITRUST regulations.

• Experience with on-premises to AWS cloud migration projects and Red Hat OS upgrades is a plus.

• Desirable training or certification in *nix scripting, SQL/non-SQL, Oracle databases, Big Data technologies, and AWS Cloud Services.

🏝️ Benefits

• 7 Month Contract.

• Opportunity to work on technology aimed at enhancing global health systems.

• Ongoing training and learning opportunities.

• Knowledge sharing within the team.

• Involvement in a global customer-focused organization.