ServiceNow Technical Lead – LATAM

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Lead the technical design and architecture of the ServiceNow GRC/IRM solution.

• Design and supervise Entity Mapping to facilitate the IRM implementation.

• Configure and develop ServiceNow solutions, which include workflows, integrations, and custom applications.

• Convert requirements from Product Owners, Business Analysts, Risk teams, IT Project Managers, and other stakeholders into technical solutions.

• Ensure that solutions adhere to enterprise architecture and technical standards.

• Direct technical activities throughout development, testing, deployment, and post-go-live support.

• Manage data migration and system integrations, including the creation of technical documentation.

• Provide technical guidance and mentorship to ServiceNow developers and members of the implementation team.

• Identify technical risks and propose suitable solutions or alternative technologies.

• Facilitate Agile/hybrid delivery, encompassing sprint planning and technical delivery activities.

• Assist with a GRC/IRM implementation that transitions Governance, Risk & Compliance processes from Archer GRC to ServiceNow across Information Security, Enterprise Risk, Data Privacy, Third-Party Risk, and Business Continuity.

⛳️ Requirements

• 5–8+ years of experience with ServiceNow.

• Strong hands-on expertise with ServiceNow GRC / IRM.

• Familiarity with Integrated Risk Management (IRM), Governance, Risk & Compliance (GRC), Security Operations (SecOps), Privacy Management, Third-Party Risk Management, or Business Continuity Management (BCM).

• Proven experience in designing and executing complex ServiceNow implementations.

• In-depth knowledge of ServiceNow integrations, workflows, development, and configuration.

• Experience in data migration and application integration.

• Understanding of information security, enterprise risk, and data privacy.

• Demonstrated experience in leading technical teams or mentoring developers.

• Excellent stakeholder communication and problem-solving abilities.

• Experience working within Agile or hybrid methodologies.

• Bachelor’s degree in Computer Science, IT, or a related field.

🏝️ Benefits

• Remote work.

• Employee status.

• Opportunities for technical leadership and mentoring.