ServiceNow CMDB Senior Manager – Architect

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take ownership of and oversee the strategy and roadmap for the Configuration Management Database (CMDB).

• Ensure the integrity, completeness, and accuracy of data across all Configuration Item (CI) classes.

• Manage CI class models, their relationships, and associated data sources.

• Establish and enforce naming conventions, lifecycle states, and data policies for CIs.

• Collaborate closely with Discovery and Integration teams to automate the population of data.

• Ensure that the CMDB structure aligns with the Common Service Data Model (CSDM) and best practices in service modeling.

• Lead governance processes, standards, and operational controls related to CMDB across the platform.

• Create and sustain CMDB governance councils, policies, and data stewardship practices.

• Propel initiatives for CMDB maturity, including health dashboards, KPI reporting, and programs focused on continuous improvement.

• Outline governance processes for the onboarding of new CI classes, integrations, and data sources.

• Collaborate with enterprise architecture, infrastructure, security, and application teams to ensure precise service mapping and data ownership.

• Design scalable CMDB and CSDM solutions that bolster enterprise operational and business capabilities.

• Supervise Discovery, Service Mapping, and integration architecture to guarantee reliable and automated CI population.

• Review and authorize technical designs, integrations, and changes to the data model related to the CMDB.

• Ensure adherence to platform governance, as well as audit, security, and data retention requirements.

• Provide leadership and guidance for operational support of the CMDB, enhancement delivery, and platform optimization initiatives.

• Assist in planning and validating platform upgrades concerning CMDB, Discovery, and integrations.

• Mentor technical teams while offering architectural guidance for CMDB, Discovery, CSDM, and related platform capabilities.

• Work alongside platform leadership to prioritize CMDB and CSDM initiatives that align with organizational goals and operational maturity objectives.

⛳️ Requirements

• Bachelor's degree or equivalent professional experience.

• Over 8 years of experience with ServiceNow.

• Extensive expertise in ServiceNow CMDB, Discovery, Service Mapping, and CSDM.

• Strong understanding of enterprise architecture and IT operations processes.

• Proven experience in leading CMDB governance and maturity programs.

• Solid technical architecture and integration design background.

• Capability to lead cross-functional initiatives and sway enterprise stakeholders.

• Experience in defining operational standards, KPIs, and platform governance processes.

• Exceptional leadership, communication, and organizational abilities.

• Due to the nature of this role, applicants must possess authorization to work in the U.S. currently and in the future without requiring sponsorship.

🏝️ Benefits

• 401(k) plan featuring a generous company match and automatic retirement contributions.

• Comprehensive coverage including medical, prescription drugs, dental, and vision.

• Three weeks of paid vacation.

• Paid company holidays.

• Paid sick leave.

• Employee assistance and wellness incentive programs.

• Life insurance and disability coverage.

• Optional benefits, including legal, pet, home, and auto insurance.

• Generous benefits for birth/adoption and parental leave, along with adoption assistance.

• Tuition reimbursement program.

• Opportunities for spot performance bonuses.