Service Support Specialist – Insurance, Spanish

This is a fully remote position, open to applicants in Peru.

📋 Description

• Address customer inquiries and provide assistance with policy management.

• Oversee and update customer policy details.

• Manage account administration and billing questions.

• Ensure precise documentation within CRM/AMS systems.

• Process 40-60 customer calls each day.

• Work collaboratively with cross-functional teams to resolve customer concerns.

• Achieve a CSAT return rate of 90%.

⛳️ Requirements

• Proficient in Spanish (Required).

• Advanced or native-level proficiency in English is highly desirable.

• Excellent customer service abilities.

• Capacity to manage high call volumes.

• Skilled in using industry-standard CRM/AMS platforms.

• Self-driven with a sense of urgency.

• Prior experience in a call center or customer service center is preferred.

• Demonstrated experience in the US Personal and/or Commercial Lines Insurance market.

• Knowledge of US real estate/mortgage processes.

• Familiarity with multiple Agency Management Systems (AMS).

• Experience with modern Customer Relationship Management (CRM) tools.

• Understanding of billing, account management, and insurance policy servicing is an advantage.

• Reliable high-speed internet connection.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development and growth.

• Supportive and inclusive work environment.