Service Improvement Officer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Work collaboratively with internal stakeholders

• Assist in enhancing quality within operational teams

• Ensure adherence to statutory regulations

• Execute improvement strategies to elevate service delivery

• Offer training and support to branch teams

⛳️ Requirements

• Prior experience in conducting audits

• Experience in implementing improvement strategies

• Capable of providing training and support

• A proactive individual with a sharp attention to detail

• Ability to excel in a fast-paced setting

• Background in service enhancement and compliance

• Strong communication skills

🏝️ Benefits

• 22 Days Holiday (increasing to 25 days after 3 years of service) plus bank holidays

• Occupational Maternity Pay & Adoption Pay

• Occupational Paternity Pay*

• Death in Service Payment*

• Occupational Sick Pay*

• Wellbeing resources

• Financial advice

• Up to 14% discount at over 40 retailers including Tesco, John Lewis, and many more.

• Comprehensive training and opportunities for development through self-directed learning, coaching conversations, e-learning modules, and access to further qualifications and courses.