Service Desk Technician

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Overseeing IT ticket management through ConnectWise Manage.

• Setting up and removing user accounts and PCs.

• Resolving issues related to printers, emails, and hardware/software.

• Collaborating with vendors (HP, Dell) as necessary.

• Ensuring comprehensive documentation of troubleshooting processes in the ticketing system.

• Responding to customer calls and emails while recording their inquiries into the ticketing system.

• Identifying and fixing technical problems associated with hardware, software, and network connectivity.

• Referring complex issues to other IT teams when required.

• Remotely troubleshooting issues using remote desktop software.

• Offering basic training and support to users on frequently used applications and software.

• Updating and maintaining technical documentation and knowledge base articles.

⛳️ Requirements

• Open to FRESH GRADUATES holding a Degree in Computer Science/Information Technology OR 2–3 years of experience in technical support or IT helpdesk.

• Preferred: CompTIA A+ Certifications

• Microsoft Certification(s)

• Net+ Certification

• Experience with ConnectWise

• Experience in Managed Service Provider (MSP) environments

🏝️ Benefits

• Willingness to work flexible hours, including evenings (7PM PST to 7AM PST) and weekends as needed.