Service Desk Agent, German Speaking

This is a fully remote position, open to applicants in Namibia.

📋 Description

• Deliver technical support and troubleshooting for computer hardware, software, mobile devices, and various technological tools and products.

• Diligently document end-user issues using the ITSM tool.

• Ensure compliance with established processes and knowledge documentation.

• Manage the backlog of tickets efficiently.

• Engage in continuous service improvement initiatives, including the creation of knowledge scripts and updates to training documents.

• Collaborate closely with onsite IT technicians.

⛳️ Requirements

• Proficient in German and English; knowledge of additional languages is an advantage.

• Advanced proficiency in MS Office applications is a plus.

• Strong analytical and problem-solving skills.

• Excellent communication abilities.

• High attention to detail and capacity to manage multiple tasks simultaneously.

• Ability to work independently and efficiently.

• Willingness to adhere to instructions and best practices.

• Strong planning and organizational skills.

• Team-oriented and supportive demeanor.

• Candidates must provide a criminal record extract not older than three months.

🏝️ Benefits

• Diverse range of activities, tasks, and projects.

• Flexible working conditions.

• At least 5 weeks of vacation.

• Vouchers for birthdays, weddings, and newborn surprises.

• "Fishing for Friends" referral program.

• Opportunities for professional development and advancement.

• Friendly and international working environment.

• Company-sponsored events.

• Competitive salary accompanied by various benefits.