Service Desk Agent

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Documenting and overseeing incidents reported by users through multiple channels, primarily via phone.

• Identifying, troubleshooting, and resolving technical issues utilizing the knowledge base.

• Delivering first-line support to end users by guiding them through the resolution process or escalating issues when necessary.

• Monitoring and updating the status of service requests and incidents within the ticketing system.

• Utilizing and contributing to the knowledge base for effective problem resolution and documentation.

• Referring complex issues to higher-level support or specialized teams as needed.

• Assisting with user account administration, including password resets and access permissions.

• Collaborating with business partners and other support or solution teams.

⛳️ Requirements

• Willingness to work in shifts for 24/7 coverage, including weekends and night shifts.

• Proficient in German, with excellent verbal and written communication skills.

• No specific IT experience is necessary.

• The candidate must be eager and willing to learn.

• Must possess patience and a helpful attitude.

🏝️ Benefits

• Previous experience in IT services.