Service Desk Administrator

This is a fully remote position, open to applicants in New York.

📋 Description

• Classify and prioritize escalated incidents, problems, and complex requests.

• Troubleshoot and resolve escalated incidents to restore service to clients as swiftly as possible.

• Address and resolve problems reported by two or more users as promptly as possible.

• Manage the impact, risk, and execution of complex client change requests.

• Adhere to standard operating procedures as outlined in the Knowledge Management System.

• Contribute to the creation and updating of knowledge articles for use by other service desk personnel.

• Collaborate with the team and escalate issues as necessary with the support of management.

⛳️ Requirements

• Must possess at least a high school diploma or GED.

• An associate degree or higher is preferred.

• A minimum of 6 years of professional ITSM experience is required.

• Experience in a Managed Service Provider (MSP) environment is preferred.

• At least 2 certifications from leading vendors such as Apple, CompTIA, or Microsoft are necessary.

🏝️ Benefits

• Health insurance

• Professional development

• Paid time off

• Flexible work arrangements