Service Delivery Specialist – SMB

This is a fully remote position, open to applicants in Ohio, +1 more state.

📋 Description

• Oversee the deployment and activation of telecommunications products and services for public-sector, regulated, and Small and Medium Business clients.

• Ensure that service delivery is executed in a timely and precise manner.

• Comply with governance and compliance requirements throughout all service delivery activities.

• Keep accurate documentation and maintain operational discipline.

• Collaborate with Operations, Network, Engineering, Security, and Compliance teams.

• Identify and escalate issues related to delivery or compliance.

• Suggest process improvements to enhance service reliability.

• Track service delivery performance metrics in relation to organizational standards and customer expectations.

⛳️ Requirements

• 0–3 years of experience in managing B2B service delivery projects for public-sector or regulated clients with strict compliance and governance standards.

• 0–3 years of experience in coordinating cross-functional teams, including Operations, Network, Engineering, Security, and Compliance.

• 0–3 years of experience in maintaining accurate documentation and operational discipline within telecommunications or technology service settings.

• A comprehensive understanding of governance and compliance requirements for public-sector and regulated clients.

• Familiarity with telecommunications products, services, and deployment procedures.

• Capability to maintain precise documentation and operational discipline.

• Proficient in coordinating cross-functional relationships and managing service transitions.

• Ability to identify, escalate, and resolve issues related to delivery or compliance.

• Expertise in established service delivery processes and protocols.

• Excellent verbal and written communication skills.

• Capacity to manage multiple deployments and activations concurrently.

• Must be at least 18 years of age.

• Legally authorized to work in the United States.

• An Associate's or Bachelor's degree in Information Technology, Telecommunications, or a related field is preferred.

🏝️ Benefits

• Annual stock grant.

• Employee stock purchase plan.

• 401(k).

• Free, year-round money coaches.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Flexible spending account.

• Paid time off.

• Up to 12 paid holidays.

• Paid parental and family leave.

• Family building benefits.

• Back-up care.

• Enhanced family support.

• Childcare subsidy.

• Tuition assistance.

• College coaching.

• Short- and long-term disability.

• Voluntary AD&D coverage.

• Voluntary accident coverage.

• Voluntary life insurance.

• Voluntary disability insurance.

• Voluntary long-term care insurance.

• Mobile service and home internet discounts.

• Pet insurance.

• Commuter and transit programs.

• Opportunities for career growth.