Service Delivery Lead

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Lead, motivate, and inspire the expanding team of Service Delivery Managers.

• Establish and nurture trusting, long-term relationships with customers.

• Ensure customers realize the anticipated value from the product.

• Collaborate with the Head of Service Delivery to implement new processes.

• Manage a select portfolio of enterprise clients.

• Take charge of the professional development of Service Delivery Managers.

• Oversee Incident Management within AccessPay.

• Address client escalations of significant incidents.

• Develop a solid understanding of AccessPay products and clients' business requirements.

• Responsible for service delivery by applying Incident and Problem management principles.

⛳️ Requirements

• Proven experience in establishing and expanding Service Delivery teams in a customer-centric environment.

• Prior experience in managing Incident management and developing reporting and tracking capabilities.

• Experience in financial services within the payments or card industry would be an additional advantage.

🏝️ Benefits

• Free Gym Membership with Pure Gym.

• EMI Share Options Scheme.

• Season Ticket Loan (available upon completion of probationary period).

• Health Shield Cash Plan (available upon completion of probationary period).

• Cycle to Work Scheme.

• Birthday off work.

• Free breakfast & lunch food when in the Manchester office.

• Discounted Parking - £5 at City Tower.

• Access to training – both internal and external.

• Workplace Pension.