Service Delivery Fulfillment Specialist

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Accountable for the post-sale order entry procedure, which includes HSD, video, and both native and ported telephone lines.

• Receives orders from business sales representatives, checks for accuracy, and collects necessary information from customers.

• Facilitates communication between customers and sales representatives, focusing on quality assurance and overall customer satisfaction.

• Inputs orders into software platforms, while maintaining communication with business customers, dispatchers, Level 3, and local office teams throughout the installation process.

• Oversees multiple projects, including escalations, at different stages of completion, ensuring precision and thorough follow-up.

• Generates service tickets and updates Customer Relationship Management (CRM) tools for all orders.

• Additional duties and/or responsibilities not specifically mentioned above may be assigned as necessary.

⛳️ Requirements

• High school diploma or general education degree (GED); along with one to two years of related experience and/or training; or an equivalent combination of education and experience.

• Prior experience in the cable industry, particularly in Competitive Local Exchange Carrier (C-LEC), Incumbent Local Exchange Carrier (I-LEC), and Business-to-Business (B2B) is preferred.

• Ability to perform calculations involving discounts, interest, percentages, adjustments, commissions, Early Termination Fees (ETF), and Return on Investment (ROI).

• Intermediate proficiency in essential software applications, including Outlook, Excel, and Word is required.

• Strong customer service abilities with a focus on phone interaction and data entry are essential.

• High level of accountability and attention to detail is required.

• Familiarity with Salesforce.com and Single View is preferred.

• Understanding of ROI and basic knowledge of the port process is preferred.

🏝️ Benefits

• Medical, dental, and vision plans – coverage begins on your first day!

• Life insurance options (self, spouse, children)

• Paid time off (including vacation, holidays, and personal/sick days)

• 401(k) plan with a 100% company match (matching program starts after one year of service, up to 5% of eligible compensation)

• Group Legal plan with Identity Theft Protection

• Additional perks such as tuition reimbursement (up to $5,250 in the first year)

• Up to seventy-five dollars monthly towards cable and internet services

• Annual community support to various organizations nationwide.

• Recognition and awards programs for associates

• Opportunities for advancement

• A collaborative work environment