Senior Zendesk Developer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collect and analyze business requirements, design, develop, and implement tailored Zendesk solutions, incorporating Zendesk AI features to enhance workflows and improve support processes.

• Create and manage Zendesk integrations with third-party applications, including CRM systems, chatbots, and various internal tools.

• Act as an administrator responsible for configuring help centers, user profiles, roles, and business rules.

• Produce and maintain comprehensive documentation for Zendesk configurations, customizations, and operational processes.

• Diagnose and resolve issues associated with Zendesk configurations, workflows, and integrations.

• Perform regular assessments and optimizations of Zendesk configurations to guarantee efficient and dependable system performance.

• Remain informed about the latest Zendesk features, APIs, and best practices to suggest enhancements and improvements to the current Zendesk setup.

• Offer technical guidance and support to colleagues on Zendesk-related initiatives.

• Design and execute intricate reports and dashboards utilizing Zendesk Explore.

⛳️ Requirements

• A minimum of 5 years of experience as a Zendesk developer, administrator, or a related position, demonstrating a history of successful Zendesk implementations, customizations, and integrations.

• At least 3 years of experience in technical development, customer support, or an engineering role.

• Over 1 year of experience implementing Zendesk Agent Copilot and Zendesk Advanced AI.

• Strong knowledge and expertise in managing Zendesk architecture, APIs, and integrations (such as Salesforce).

• Excellent problem-solving capabilities with a proven ability to deliver results on time with minimal supervision in a highly technical, customer-oriented service environment.

• Outstanding communication and relationship-building skills, with the ability to share insights, demonstrations, and process expectations with stakeholders and colleagues, both in-person and remotely.

• A genuine passion for teaching and empowering others.

🏝️ Benefits

• Comprehensive healthcare benefits, including medical, dental, vision, FSA/HSA, life, and disability insurance.

• Access to Lyra for Lyrians; coaching and therapy services.

• Eligibility for equity in the company through discretionary restricted stock units.

• Competitive paid time off policies that include vacation, sick days, and company holidays.

• Paid parental leave.

• 401K plan with up to 3% matching.

• Monthly technology allowance.

• Well-being perks and activities, surprise swag, regular community celebrations, and more!