Senior Workforce Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and continually enhance workforce models that align with business demand factors, such as sales pipeline, renewals, account segmentation, and account complexity.

• Create and sustain both group and individual-level capacity models for Strategic Account Executives.

• Design and refine an account complexity framework, translating it into distinct capacity assumptions.

• Construct weighted capacity models that take client complexity into account.

• Interpret projected new business, client modifications, and retention churn into hiring and coverage strategies.

• Formulate scenario-based models for decisions regarding headcount, hiring timing, and organizational structure.

• Act as the definitive source of truth for workforce planning updates directed to senior leadership.

• Ensure real-time visibility into open positions, candidate pipeline status, and hiring advancements.

• Provide updates on the health of the hiring pipeline, role prioritization, at-risk personnel, and needs for backfill or capacity.

• Assist HR and leadership in transforming workforce plans into actionable hiring initiatives.

• Oversee and manage hiring pipelines from the requisition approval stage through to offer acceptance.

• Facilitate candidate prioritization grounded in workforce modeling insights.

• Maintain workforce dashboards that display individual SAE capacity and utilization.

• Identify stressors or inefficiencies arising from account complexity and imbalanced workload distribution.

• Deliver succinct, executive-ready insights regarding hiring, backfill, account assignment, and segmentation decisions.

• Recognize risks associated with turnover, performance, and shifts in demand.

• Collaborate with HR, Finance, and business leaders to formulate workforce assumptions and decisions.

• Ensure workforce data is consistent, accurate, and properly represented across all systems and reports.

• Promote alignment between workforce planning, compensation structures, and operational execution.

⛳️ Requirements

• A minimum of 5 years of experience in constructing and utilizing effective workforce planning models, capacity planning, and workforce analytics within a mid- to enterprise-sized organization.

• Proven experience in developing capacity models that reflect variability rather than averages.

• Experience in modeling workload at the individual contributor level, preferably in Account Management, Strategic Account Executive, or similar positions.

• Strong analytical abilities with the talent to convert complex inputs into actionable decisions.

• Experience in supporting hiring planning and pipeline management processes.

• Capability to function in a fast-paced environment with changing priorities and high-level visibility.

• Excellent communication skills with the ability to convey data into clear, actionable updates for leadership.

• Preferred: experience in Revenue Operations, Sales Operations, or Account Management settings.

• Preferred: familiarity with portfolio-based roles where account complexity influences workload models.

• Preferred: experience in developing segmentation, coverage, or capacity models for client-facing teams.

🏝️ Benefits

• Remote-first work environment.

• Option between a High Deductible Health Plan (HDHP) or Preferred Provider Organization (PPO) Medical plan.

• 100% of the HDHP premium covered for you and eligible family members.

• Coverage for Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance.

• Full premium coverage for Disability and Life Insurance, as well as family Dental and Vision coverage.

• Additional buy-up options available for Short- and Long-Term Disability and Life Insurance.

• 401(k) plan with an employer match of up to 3.5%, available after 60 days.

• Community Service Day.

• 10 company holidays, including Martin Luther King Jr. Day, Juneteenth, and the day after Thanksgiving.

• Floating holiday.

• Reimbursement for high-speed internet expenses.

• Provision of computer and monitors.

• Tuition Reimbursement for accredited degree programs.

• Paid New Parent Leave for adoption or childbirth.

• Pet insurance.

• Mental health benefits and Employee Assistance Program (EAP) services through Spring Health.

• Eligibility for short-term incentives.