Senior Voice Engineer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Identify and resolve SIP, SBC, and PBX-related voice issues on Vodia, Audiocodes, and Sonus/Ribbon platforms.

• Handle customer communications through the ticketing system, ensuring escalations and responses are made within the service level agreement (SLA).

• Report and escalate issues to upstream carriers and engineering team members.

• Support customers with additions, relocations, and modifications.

• Set up SIP trunks, dial plans, and routing policies.

• Create documentation on processes and systems for the benefit of fellow team members.

• Provide assistance to customers deploying new voice solutions as needed.

⛳️ Requirements

• Minimum of 2 years of experience with Audiocodes, Ribbon/SONUS, and/or Microsoft Teams.

• Strong understanding of SIP and essential network protocols (DNS, NAT).

• Background in technical support or service delivery, including troubleshooting using packet capture software (e.g., Wireshark).

• Moderate knowledge of networking and general telecommunications troubleshooting.

• Practical experience in troubleshooting vendor equipment such as Cisco, Polycom, and Yealink.

• Experience with Asterisk, Kamailio, Broadsoft, Vodia, or other comparable Hosted PBX platforms is highly valued.

• Knowledge or experience with SQL and Power BI is advantageous.

🏝️ Benefits

• Flexible Work from Home Arrangements (1 day per week in the office for day shifts).

• Supportive work environment and positive culture with opportunities for learning and growth.

• Flexible training and certification options.