Senior Vice President, Client Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide strategic leadership for Client Success and Revenue Cycle operations for RP.

• Establish and nurture senior-level relationships with key clients, acting as a trusted advisor.

• Ensure the delivery of exceptional service and client satisfaction across all engagements.

• Lead strategies focused on client retention and growth, including expansion within existing accounts.

• Collaborate with Growth teams to facilitate new business development and client acquisition.

• Oversee the successful onboarding and implementation processes for new clients.

• Manage end-to-end revenue cycle operations, including accounts receivable, billing, collections, EDI, and denial management.

• Drive operational performance through KPIs, benchmarking, and continuous improvement initiatives.

• Ensure the optimization of workflows, policies, and best practices across service delivery.

• Monitor financial and operational trends, proactively identifying risks and opportunities.

• Develop action plans to address performance gaps, including client escalations and service line watchlists.

• Provide executive oversight for system enhancements and technology enablement.

• Take ownership of key financial metrics such as collections, AR health, and productivity.

• Utilize data and analytics to inform decision-making and facilitate operational improvements.

• Deliver executive-level reports and insights to senior leadership.

• Ensure alignment with enterprise financial goals and client contractual expectations.

• Build, lead, and cultivate a high-performing, globally distributed team.

• Foster a culture of accountability, performance, and ongoing development.

• Oversee talent strategy encompassing hiring, coaching, succession planning, and engagement.

• Encourage cross-functional collaboration among Client Success, Operations, and Enterprise Service Delivery.

• Lead offshore partnerships, ensuring productivity and performance alignment.

• Work closely with Enterprise Service Delivery to guarantee seamless execution.

• Serve as a key contributor to enterprise strategic planning.

• Promote alignment across departments to enhance end-to-end client outcomes.

⛳️ Requirements

• Bachelor’s Degree in Healthcare Administration, Business Administration, or a related field is required.

• A Master’s Degree is preferred.

• Over 10 years of progressive leadership experience in Revenue Cycle Management and/or Client Services.

• Proven experience in leading large, complex teams and managing client portfolios.

• Strong background in healthcare, RCM, or payer/provider environments.

• Extensive expertise in revenue cycle operations, metrics, and healthcare billing practices.

• Strong financial acumen and capabilities in data-driven decision-making.

• Demonstrated ability to lead operations and achieve performance outcomes.

• Executive presence with strong communication and relationship management skills.

• Ability to influence at all organizational levels and with external stakeholders.

• Strategic thinker with a strong problem-solving and continuous improvement mindset.

• Experience managing global teams.

• Advanced proficiency in reporting, analytics, and business tools.

• Ability to understand and apply state/federal laws, regulations, and policies.

• Strong oral, written, and interpersonal communication skills.

• Excellent time management and organizational skills.

• Proficient in Outlook, Word, Excel (including pivot tables), and database software.

🏝️ Benefits

• Performance-based incentive plan.

• Rewards & Recognition program.

• Referral bonus.