Senior UX Researcher – Freelance

This is a fully remote position, open to applicants in Poland.

📋 Description

• Contributing to the product strategy of the Client and aiding in defining the future of their merchant services.

• Collaborating with the team to explore complex and ambiguous problem areas to identify opportunities and establish a clear direction.

• Shaping the organization and its processes by influencing the team's approach to product development.

• Designing and conducting studies utilizing a variety of qualitative and quantitative methods, including interviews, contextual inquiries, diary studies, and survey creation.

• Leveraging AI-driven tools to enhance synthesis, pattern identification, and the efficient delivery of insights at scale.

• Enhancing the experiences of millions of Client's merchants on a daily basis.

⛳️ Requirements

• A minimum of 6 years of proven experience in UX research, product research, or a related discipline.

• Proficient in both qualitative and quantitative research methodologies (interviews, surveys, diary studies, contextual inquiries, etc.).

• Demonstrated capacity to independently formulate research questions, choose appropriate methods, conduct studies, and synthesize results.

• A history of product features and innovations that were successfully launched as a direct result of research contributions.

• Experience engaging with merchants, restaurants, or similar B2B audiences.

• Exceptional verbal and written communication abilities; strong storytelling skills and the capacity to present intricate findings in a clear manner.

• Active engagement with AI tools to streamline research workflows (synthesis, pattern recognition, insight delivery).

• Strategic mindset and a strong capability to foster cross-functional partnerships.

• Previous experience at a marketplace-oriented company.

• MA/MS or PhD in HCI, Cognitive or Experimental Psychology, Sociology, Anthropology, Design, or a related field.

• Experience working with diverse audience types within a marketplace context (Merchant + Consumer).

🏝️ Benefits

• Fully remote work.

• Opportunity to collaborate with a skilled team of developers and designers, along with ongoing development of your hard and soft skills.

• A mentor to guide you during your initial days.

• Project-based, preferably long-term engagement on challenging products (FinTech, B2B software, E-commerce, and more).