Senior UX Designer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Map out comprehensive customer journeys, pinpointing all digital and physical touchpoints.

• Analyze user experience and behavior metrics (NPS, CSAT, CES, usage data) to uncover friction points and opportunities.

• Suggest enhancements that extend beyond digital channels, taking into account customer service, communication, and internal processes.

• Develop personas and archetypes grounded in actual data and user research.

• Create service blueprints, journey maps, and frameworks for omnichannel experiences.

• Strategically define initiatives aimed at improving customer satisfaction, engagement, and retention.

• Conduct both qualitative and quantitative research to identify pain points, needs, and opportunities.

• Design wireframes, interactive prototypes, and interface specifications for web and mobile applications.

• Plan and execute usability tests, validating hypotheses with real users.

• Develop, enhance, and maintain design systems and component libraries.

• Collaborate with Product Managers, Developers, and business stakeholders.

⛳️ Requirements

• Proven experience in UX Design, UX Strategy, or Product Design.

• Background in companies within the financial sector, particularly in the investments field.

• Expertise in journey mapping, service design, and omnichannel experience.

• Experience in analyzing experience metrics (NPS, CSAT, CES) and behavioral data.

• Proficient in user research methodologies (both qualitative and quantitative).

• Familiarity with wireframing, prototyping, and conducting usability tests.

• Experience in creating and maintaining design systems.

• Strategic mindset with business acumen and a focus on impact.

• Excellent communication skills and the ability to collaborate with multidisciplinary teams.

• Experience in CX, Service Design, or Design Ops.

• Familiarity with agile environments and product squads.

• Experience with high-scale products or within regulated environments.

• Knowledge of data, analytics, and experimentation (A/B testing).

• Intermediate or advanced proficiency in English.

🏝️ Benefits

• Flash Card - R$ 936.00 per month for flexible spending on food, meals, and transportation.

• SulAmérica Health Plan - no copayment or deductions required.

• SulAmérica Dental Plan - no copayment or deductions required.

• Life Insurance coverage.

• Gympass | Wellhub - Access to gyms and fitness activities.

• TotalPass - Access to gyms, fitness activities, wellness programs, and sports.

• SESC Partnership - Cultural, leisure, sports, and wellness benefits.

• Creditas - Access to financial benefits, loan options, and pension plans.

• Regular rotation among tech talents.

• Opportunities for repositioning to new internal projects.

• Direct engagement with leadership and clients.

• Close support from the People team + BP.