Senior Upgrade Engineer

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Evaluate current Care Communications implementations and create upgrade strategies based on software, hardware, network, and integration needs.

• Implement upgrades across both Windows and Linux platforms, including application servers, databases, and proprietary Baxter hardware.

• Set up and verify networking components such as TCP/IP, routing, switching, VLANs, wireless technologies, and security measures.

• Assist with technical integrations involving customer infrastructure, middleware, clinical systems, and third-party applications.

• Diagnose and resolve intricate issues related to operating systems, databases, networks, applications, and connected devices.

• Conduct system verification and testing processes to ensure performance, reliability, and functionality after upgrades.

• Create and uphold technical documentation, upgrade procedures, and deployment standards.

• Participate in process improvement initiatives aimed at enhancing upgrade quality, efficiency, and consistency.

⛳️ Requirements

• A Bachelor's degree in engineering, Computer Science, Information Technology, or a related discipline, or over 4 years of equivalent experience in software, systems administration, or networking.

• Proven experience in deploying, upgrading, and supporting Microsoft Windows Server environments, SQL Server, IIS, and related enterprise systems.

• Experience with deploying, configuring, and supporting Linux-based environments, including Kubernetes platforms.

• Familiarity with networking concepts such as TCP/IP, IP routing, switching, VLANs, OSI model, client-server architecture, and network security.

• Experience in configuring, troubleshooting, and supporting Windows and Linux operating systems in production settings.

• Proficiency in at least two of the following technical areas: SQL, scripting, reporting tools, or analytics platforms.

• Networking expertise (routing, switching, security).

• Experience with enterprise hardware, storage, or server infrastructure.

• Knowledge of middleware platforms.

• Experience with HL7 integrations.

• Familiarity with Microsoft Windows.

• Proficient in Linux and Kubernetes.

• Understanding of enterprise wireless networking.

• Knowledge of Wi-Fi technologies and associated security protocols.

• Willingness to travel up to 25%.

🏝️ Benefits

• Medical and dental coverage that begins on the first day of employment.

• Insurance options for basic life, accident, short-term and long-term disability, and business travel accident insurance.

• Employee Stock Purchase Plan (ESPP).

• 401(k) Retirement Savings Plan (RSP).

• Flexible Spending Accounts.

• Educational assistance programs.

• Paid holidays and time off ranging from 20 to 35 days based on tenure.

• Family and medical leave options.

• Paid parental leave.

• Commuting benefits.

• Employee Discount Program.

• Employee Assistance Program (EAP).

• Childcare benefits.