Senior Trust & Safety Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Collaborate with the VP of Trust & Safety in the formulation, execution, and ongoing enhancement of policies, procedures, and operational playbooks.

• Act as a representative for Trust & Safety in stakeholder meetings encompassing Product, Operations, Clinical, Legal, Compliance, and Engineering teams.

• Develop and lead training sessions focusing on Trust & Safety topics or updates to policies.

• Take necessary measures against users who breach Zeel’s Terms of Service.

• Address and document escalated cases involving patients, customers, and providers.

• Oversee a high-volume case queue, ensuring adherence to response-time and quality benchmarks.

• Detect emerging risks, recurring trends, or gaps in policy and propose corrective measures.

• Evaluate provider credentialing and applications from provider offices.

• Stay informed on pertinent public health regulations at both state and federal levels.

• Manage claims related to property damage, injuries, and payment discrepancies.

• Process requests for medical records and subpoenas.

⛳️ Requirements

• Bachelor’s degree or its equivalent.

• Highly organized with a proven track record of executing projects from inception to completion.

• Strong critical-thinking and analytical capabilities, with the confidence to make challenging decisions.

• Exceptional written and verbal communication skills, both with and without the aid of artificial intelligence.

• Self-driven, highly responsive, and exceptionally collaborative.

• Willingness to work during evenings, nights, weekends, and/or holidays.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and growth.

• Supportive work environment that values collaboration and innovation.