Senior Training & Enablement Specialist – Interactive Solutions

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Act as a subject matter authority for interactive display and collaboration solutions, such as the LG CreateBoard.

• Formulate and implement enablement strategies for partner preparedness, customer engagement, and solution utilization.

• Conduct training and enablement initiatives for LG sales teams, channel partners, and end users.

• Create and sustain training content, best practices, use-case scenarios, and educational resources.

• Facilitate reseller and distributor enablement.

• Foster relationships with customers, administrators, educators, technology leaders, and end users.

• Oversee solution demonstrations, proof-of-concept initiatives, pilot programs, and evaluation assistance.

• Set up, stage, and maintain demonstration environments and standardized demo kits.

• Assist with trade shows, customer gatherings, sales meetings, and industry conferences.

• Provide onboarding, implementation, professional development, and end-user training in instructor-led, virtual, on-demand, and hybrid formats.

• Develop and enhance Professional Development and End User Training Services offerings.

• Aid in positioning training services during evaluations, pilot programs, and deployment strategies.

• Track customer adoption and usage, offering refresher training and change-management assistance.

• Identify opportunities for expansion, adoption risks, and service enhancement possibilities.

• Collaborate with Solution Engineering, Project Management, Solution Implementation, Sales, Marketing, and Product Management teams.

• Ensure a smooth transition from evaluation and purchase to deployment, onboarding, and continuous usage.

• Enhance training methodologies, content standards, certification programs, and enablement tools.

• Collect and relay feedback from customers, partners, and the market.

• Provide support for additional LG technologies, including digital signage, software platforms, and DVLED solutions.

⛳️ Requirements

• A Bachelor's degree in Education, Training, Business, Technology, Communications, or a related field, or an equivalent combination of education and experience.

• A minimum of 5 years of experience in customer-facing training, enablement, sales support, educational technology, or solution adoption.

• Proven experience in delivering live customer demonstrations, instructor-led training, webinars, and virtual learning programs.

• Familiarity with interactive displays, collaboration technologies, or related AV/technology solutions.

• Experience in developing training content and instructional materials.

• Excellent presentation, facilitation, and public speaking abilities.

• Knowledge of the pre-sales customer journey, including demonstrations, evaluations, and training.

• Experience in delivering instructor-led, virtual, self-paced, and digital learning content.

• Acquaintance with Learning Management Systems, content management platforms, and cloud-based training and collaboration tools.

• Proficient in Microsoft 365 and Google Workspace for Education.

• Strong organizational and project management capabilities.

• Ability to manage multiple pre-sales and post-sales priorities effectively.

• Willingness to travel up to 40% of the time.

• Classroom teaching experience is highly desirable.

• Preferred background in K-12, higher education, corporate, or government technology deployments.

• Preferred experience in instructional design, adult learning principles, and curriculum development.

• Preferred certifications include Google for Education, Microsoft Education, AVIXA CTS, CTS-I, CTS-D, or other relevant qualifications.

🏝️ Benefits

• No-cost employee premiums for eligible dependents for medical, dental, vision, and prescription benefits.

• Immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan.

• A variety of 401(k) investment options.

• Generous Paid Time Off including company holidays, sick leave, and vacation time.

• Performance-based Short-Term Incentives.

• Confidential mental health resources available.

• Incentives for personal fitness goals.

• Paid parental leave.

• Family support for children facing learning, social, behavioral challenges, or developmental disabilities.

• Group Rate Life and Disability Insurance.