Senior Telecom Support Engineer

This is a fully remote position, open to applicants in Colorado, +1 more state.

📋 Description

• Deliver high-level technical support and troubleshooting for telecommunications and networking solutions.

• Assess, diagnose, and resolve intricate technical challenges across various technologies and platforms.

• Review, confirm, and implement comprehensive technical designs and solutions.

• Oversee technical evaluations, solution delivery, and customer interactions.

• Manage installations, upgrades, migrations, and deployments of enterprise technology solutions.

• Analyze network performance issues utilizing packet analysis tools like Wireshark and PCAP traces.

• Work with customers, project teams, and engineering departments to ascertain requirements and provide effective solutions.

• Offer technical guidance and mentorship to team members and stakeholders.

• Create and maintain technical documentation, knowledge articles, and best practices.

• Engage in knowledge-sharing initiatives and contribute to ongoing improvement efforts.

• Assist with customer escalations and participate in on-call rotations as necessary.

• Support pre-sales activities, technical proposals, and solution recommendations.

• Keep abreast of new technologies, telecom standards, and industry developments.

⛳️ Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field along with 8+ years of professional experience; or 11+ years of equivalent professional experience in the absence of a degree.

• Deep understanding of fundamental telecommunications networking concepts.

• Familiarity with telecom standards and protocols.

• Experience with Diameter and SS7 protocols.

• Skilled in network packet analysis with tools like Wireshark and PCAP traces.

• Strong Linux troubleshooting and system administration capabilities.

• Exceptional analytical, troubleshooting, and problem-solving skills.

• Ability to perform effectively under pressure and during critical service disruptions.

• Excellent communication and customer engagement skills.

• Proven curiosity, initiative, and dedication to continuous learning.

• Team-oriented individual with a positive demeanor.

🏝️ Benefits

• Health & Wellbeing

• Personal & Professional Development

• Unconditional Inclusion