Senior Technical Support Specialist

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Act as the main technical liaison for customer inquiries received via phone and email.

• Assess requests that vary from simple product queries to intricate service challenges.

• Conduct thorough remote diagnostics on complex equipment and systems.

• Propel issue resolution towards effective outcomes.

• Assist customers or team members in navigating corrective measures.

• Serve as a mentor and resource for fellow colleagues.

• Promote operational excellence by following procedures and maintaining service documentation.

• Engage in training and development initiatives.

⛳️ Requirements

• A Bachelor’s degree or its equivalent in Biology, Chemistry, Electronics, or a related field.

• A minimum of five (5) years of experience in a support, service, or analytical laboratory setting, performing roles as a product end user or service technician with atomic spectroscopy instruments.

• Proficiency with at least two (2) of the following technologies: AA, ICP-OES, ICP-MS.

🏝️ Benefits

• Health insurance coverage.

• Opportunities for professional development.

• Flexible work arrangements available.