Senior Technical Support Engineer

This is a fully remote position, open to applicants in Poland.

📋 Description

• Identify and resolve complex technical issues, including system failures, software errors, and performance limitations.

• Continuously monitor the Transporeon platform, addressing any incidents or operational challenges as they occur.

• Execute minor system modifications or adjustments to fulfill existing customer requirements.

• Effectively assign cases to specialized teams when they exceed the capacity of general support, ensuring resolution follow-through.

• Act as a mentor to new team members, sharing insights and contributing to discussions on product strategy.

• Actively support and update legacy systems, pinpointing opportunities for improvements in processes and platforms.

• Independently navigate crisis situations or escalations, offering solutions with minimal oversight.

• Cultivate expertise in specific Transporeon modules or processes, establishing yourself as a go-to specialist within the team.

⛳️ Requirements

• Over 3 years of experience in a technical support setting.

• High proficiency in SQL, XML, XSL, JSON, CSV, and MS Office.

• Strong understanding of web-based application configurations (HTTP, SOAP, REST, FTP protocols).

• Exceptional communication skills in English (C1 level).

• Demonstrated ability to manage technical escalations independently.

• Strong problem-solving skills and a robust customer service focus.

• Bonus Points For: Experience in the logistics or supply chain management sector.

• Bachelor’s degree in Computer Science or Information Technology.

• Prior experience with Transporeon-specific modules or similar logistics platforms.

🏝️ Benefits

• Belong, Grow, Innovate.

• Empowering local teams.

• Opportunities for career growth.