Senior Technical Support Engineer

This is a fully remote position, open to applicants in Colorado, +3 more states.

📋 Description

• Deliver expert technical guidance and leadership in the support of high-performance electron microscopy and analytical systems.

• Address complex challenges and provide support to team members.

• Execute initiatives aimed at continuous improvement.

• Integrate remote and on-site technical assistance, collaborating with global teams to ensure peak system performance and customer satisfaction.

• Act as a vital technical liaison among field service, R&D, operations engineering, and clients.

• Participate in new product launches and assist in the creation of technical documentation.

• Facilitate scientific advancements by supporting technologies that contribute to a healthier, cleaner, and safer world.

⛳️ Requirements

• An associate degree or 5 years of relevant technical experience in Electron Microscopy, service, or an engineering position involving complex analytical or scientific instruments.

• Preferred academic backgrounds include Electronics, Mechanical Engineering, Applied Physics, Systems Engineering, or a related technical discipline.

• Extensive knowledge of electron microscopy systems, especially SEM, TEM, or EFA technologies.

• Strong troubleshooting abilities across various fields, including electronics, mechanics, optics, vacuum systems, and software.

• Outstanding communication skills in English, both written and spoken.

• Proven project leadership and a track record of successfully completing technical projects.

• Experience in creating and delivering technical training and documentation.

• Demonstrated success in managing customer relationships.

• Strong problem-solving skills using structured methodologies.

• Ability to work autonomously while effectively collaborating with global teams.

• Proficient in remote support tools and digital technologies.

• Possession of a valid passport and readiness to travel 25-50% of the time, including internationally.

• Familiarity with quality systems and regulatory compliance.

• Capability to manage multiple priorities concurrently.

• Experience in mentoring and developing team members.

• Knowledge of continuous improvement methodologies.

• Additional language skills are considered an advantage.

🏝️ Benefits

• A selection of national medical and dental plans, alongside a national vision plan, including health incentive programs.

• Employee assistance and family support programs, featuring commuter benefits and tuition reimbursement.

• A minimum of 120 hours of paid time off (PTO), 10 paid holidays each year, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), as well as accident and life insurance, and short- and long-term disability coverage per company policy.

• Retirement and savings programs, including a competitive 401(k) U.S. retirement savings plan.

• The Employees’ Stock Purchase Plan (ESPP) provides eligible employees the opportunity to buy company stock at a discounted rate.