Senior Technical Project Manager, HID Professional Services

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Lead forensic DNA validation and Rapid enablement projects from start to finish, ensuring timely delivery while exceeding customer expectations.

• Define the scope, timelines, and milestones for multiple concurrent projects.

• Collaborate with regional field teams and cross-functional partners (applications, IT, sales, and external vendors) to drive project execution.

• Assist in workflow design, system integration, and end-to-end verification for Rapid implementations within customer environments.

• Take ownership of validation deliverables, including data analysis and report writing, in accordance with forensic standards.

• Clearly communicate with customers and stakeholders to align expectations and sustain project momentum.

• Contribute to proposals, pricing recommendations, and risk assessments during pre-sales activities.

• Address technical and program-related challenges through structured problem-solving, applying lessons learned to avert future issues.

• Identify and implement enhancements that boost efficiency and consistency across projects.

• Foster strong working relationships within the global HPS team and the wider HID organization, contributing to a collaborative and high-performing team environment.

• Proactively identify risks, dependencies, and trade-offs, influencing stakeholders to make timely and coordinated decisions.

⛳️ Requirements

• Ability to interpret and apply forensic DNA data (quantification, STR, and Rapid DNA) to project deliverables.

• Strong communication skills and the ability to create alignment across teams.

• Experience in managing multiple projects and delivering results on schedule.

• Customer-centric approach to understanding needs and providing solutions.

• Capability to navigate intricate, cross-functional environments and independently drive progress and decision-making.

• Highly organized, proactive, and consistently focused on process improvement.

• B.S. or M.S. in molecular biology, chemistry, or a related field.

• Over 5 years of experience in a forensic DNA laboratory or a similar technical setting.

• More than 3 years of experience managing technical or scientific projects.

• Familiarity with forensic DNA workflows, validation requirements, and data interpretation.

• Experience in supporting forensic DNA customers through professional services or similar roles.

• PMP certification or formal project management training is preferred.

• Experience with Smartsheet, MS Project, or similar project management tools is preferred.

• Knowledge of Microsoft Power Platform tools is preferred.

• Experience in supporting Rapid DNA or complex workflow implementations is preferred.

🏝️ Benefits

• A selection of national medical and dental plans, along with a national vision plan, including health incentive programs.

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.

• Minimum of 120 hours of paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy.

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan.

• The Employees’ Stock Purchase Plan (ESPP) provides eligible colleagues the opportunity to acquire company stock at a discounted rate.