Senior Technical Implementation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Set up Plenful for New Clients and Use Cases — Collaborate with clients to implement established use cases.

• Engage Clients — Act as a representative for Plenful in meetings to collect feedback and comprehend client-specific requirements.

• Assist Clients — Offer omnichannel support and contribute to the creation of documentation outlining best practices for the Plenful platform.

• Work with Account Management and Sales — Identify operational needs for use case templates and modules.

• Collaborate with Engineering and Product Solutions — Convey requirements for new features and feedback.

⛳️ Requirements

• Minimum of 4 years in Solutions Engineering, Implementation, Technical Account Management, or a related area.

• Experience in direct client interaction and relationship management.

• Capability to articulate complex technical issues clearly, tailored to the audience.

• Proficient in SQL and Python.

• Familiarity with APIs and/or healthcare integration standards (FHIR, HL7).

• Knowledge of JSON, XML, and YAML.

• Strong written and verbal communication skills.

• Excellent problem-solving abilities with a focus on enhancing customer experience.

• Organizational skills to manage multiple accounts independently.

• Genuine passion for healthcare and improving industry effectiveness.

• Ability to thrive in a dynamic environment.

• Bonus points for experience in the healthcare industry and possession of a BA/BS degree.

🏝️ Benefits

• Healthcare Coverage — Comprehensive medical, dental, and vision insurance for you, with options for family participation.

• 401(k) with Company Match — Plenful contributes 50% of your first 3% saved.

• Equity — All full-time employees participate in our success.

• Unlimited PTO — Take the time you need, whenever you need it.

• Daily Lunch Stipend — $100 per week to facilitate your midday meals.

• Wellness Stipend — $100 per month to promote your health and well-being.

• Commuter Benefits — $100 per month for employees based in SF and NYC.

• Parental Leave — Paid leave to support growing families.