Senior Technical Engagement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate both independently and as part of a team to support and deliver designated cloud design/build and managed operations activities.

• Take the lead on intricate technical projects throughout the entire lifecycle, ensuring accountability for schedules, scope alignment, dependencies, communications, risk management, issue resolution, budget adherence, staffing, and profit margins.

• Acknowledge the importance of implementing change management processes during active projects.

• Act as the primary point of contact for clients and engagement teams.

• Work with leadership to develop and enhance project management procedures, reporting, and optimization initiatives across technical delivery.

• Utilize technology, automation, and tools to improve workflows, visibility, and operational efficiency.

• Create or update training materials, project artifacts, and best practices to enhance consistent delivery execution.

• Partner closely with delivery leadership to meet utilization, forecasting, and performance targets.

• Promptly escalate client and project issues to engage the necessary resources for resolution.

• Take the initiative in risk reporting and identify high-risk clients, projects, dependencies, and technical delivery concerns for escalation.

• Collaborate with delivery leadership, quality management, sales, architects, engineers, and operations teams to ensure an exceptional customer experience.

• Serve as a subject matter expert in technical project delivery for cloud design/build and M&O engagements.

• Apply knowledge of security principles and best practices to balance them with various compliance frameworks, providing appropriate guidance to clients.

• Stay updated on industry trends and changes to advise clients accordingly.

• Execute and manage project management tasks individually across assigned client engagements.

• Lead projects through proactive risk identification, mitigation planning, dependency management, and issue resolution.

• Oversee overall project coordination: scheduling, task assignments, ensuring clear client communication, and escalating issues when necessary to guarantee successful resolution and project completion.

• Create and manage project schedules, adjusting work plans as needed to accommodate evolving client needs, delivery priorities, and technical requirements.

• Facilitate project status meetings, providing updates on schedules, dependencies, technical data requirements, action items, assignments, risks, issues, and changes.

• Communicate required project resources and collaborate with teams to assign individual responsibilities across technical and operational workstreams.

• Engage with clients throughout the entire engagement, interacting with various levels of client personnel and organizations, including occasional interactions with C-suite executives.

• Foster and maintain positive, collaborative relationships with clients and internal stakeholders.

⛳️ Requirements

• Over 6 years of experience in technical project/program management.

• More than 5 years of experience in external client-facing roles.

• Proven experience in leading cross-functional technical projects through the entire project lifecycle.

• Strong skills in risk management, issue escalation, stakeholder communication, and executive-level reporting.

• Background in consulting or professional services with experience managing cloud or technical projects.

• Capability to independently oversee complex delivery schedules, dependencies, and coordination across multiple workstreams.

• Understanding of project management best practices with a successful track record in a professional services, consulting, or technology delivery environment.

• Familiarity with frameworks such as FedRAMP, FISMA, CMMC, SOC, ISO, HIPAA, HITRUST, PCI, etc.

• Knowledge of AWS, Azure, or GCP platform capabilities and services.

• Understanding of SecOps, SOC/NOC, vulnerability management, incident response, disaster recovery, and continuous monitoring.

• Comprehension of the fundamentals of change management processes and procedures.

• Excellent communication skills, including experience with executive-level communications.

• Experience with hybrid, Agile, or iterative delivery methodologies.

• Strong presentation, facilitation, and organizational skills.

• Experience utilizing technology automations, workflow tools, or AI-enabled strategies as part of process improvement initiatives.

• Ability to mentor and coach team members to enhance their technical and consulting capabilities.

• Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, Business Administration, or a related field.

• US citizenship is required due to client contractual obligations.

🏝️ Benefits

• Paid parental leave.

• Flexible time off.

• Certification and training reimbursement.

• Membership for digital mental health and wellbeing support.

• Comprehensive insurance options.