Senior Technical Enablement Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Design programs that guarantee customer success: You will serve as the strategic mind behind impactful initiatives, ensuring our post-sales team is equipped with the necessary product, processes, tools, and best practices to promote customer adoption, achieve high CSAT scores, and facilitate efficient Wiz implementation. You will drive our teams towards excellence through measurable, global programming.

• Ensure technical effectiveness: Act as the representative voice of the post-sales field for New Product Introductions. You will quickly understand complex architectural changes and convert them into actionable, high-impact technical requirements, addressing essential questions for our post-sales teams: "How do we implement this?" "How can we troubleshoot it?" and "What are the known limitations?"

• Develop the Technical Toolkit: Transform product updates into a "Survival Guide" that the field utilizes daily. This will encompass everything from implementation playbooks and API documentation summaries to troubleshooting trees and health check checklists.

• Promote Operational Alignment: Collaborate with key stakeholders in Operations, Strategic Programs, and directly with Post-Sales leaders to ensure global consistency in Post-Sales roles, elevating best practices and driving uniformity.

• Lifecycle Knowledge Manager: In partnership with our content builders and governance teams, you will take full ownership of the essential materials required for your roles to thrive. You will regularly review, update, and retire outdated implementation guides and support documentation to keep our post-sales knowledge base current and technically accurate.

• Technical Liaison: Act as the strategic connector between the Customer Success/Support leadership (who identifies role-based gaps) and the Content Creation/LXD team. You will convert complex technical workflows into clear content requirements and lab scoping documents for production. When you excel, our SMEs can focus more on customers rather than content.

• Facilitate Key Sessions: You are not just a background partner; you will be the face of technical enablement programming for your audiences. You will lead significant enablement sessions, create engaging presentations, and develop a strong understanding of your audience.

• Post-Sales Impact: Go beyond mere delivery by actively evaluating the effectiveness of technical enablement. Utilize support ticket data, implementation success rates, and field feedback to foster continuous improvement, optimizing for technical proficiency and measurable reductions in escalated cases.

• Stakeholder Management: You will be the face and strategic thought leader for technical enablement within our Post Sales audience. You will cultivate effective relationships with field leaders, individual contributors, supporting teams, and enablement leadership, becoming their trusted advisor across all aspects of Post Sales enablement.

⛳️ Requirements

• 5+ years of demonstrated experience in Technical Enablement, Post-Sales customer interactions, or Technical Program Management in a fast-paced, high-tech B2B environment.

• Deep Technical Acumen: Essential and demonstrable advanced knowledge of Cloud Security principles, implementation architecture, and troubleshooting post-deployment.

• Post-Sales Expertise: Proven experience in supporting or enabling Professional Services, Technical Support, or Customer Success Architecture teams.

• Exceptional Program Management: Strong attention to detail with a proven ability to manage multiple complex, cross-functional projects across various timelines. You are an effective communicator with both executives and individual contributors.

• Architectural Fluency: Strong capability to translate technical product specifications and "how-it-works" logic into materials that can be utilized by the field (Implementation playbooks, troubleshooting guides, configuration SOPs).

• Exceptional Collaboration: Ability to partner effectively with Product Management, Technical Enablement Teams, Operations, and Post-Sales Leadership to connect the gap between "product built" and "product supported."

🏝️ Benefits

• Wiz is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.