Senior Technical Customer Support Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Assist ClickHouse users, customers, and prospects through various channels including cases, chat, Slack, community interactions, and meetings.

• Create solutions utilizing ClickHouse Cloud and the open-source version of ClickHouse.

• Disseminate solutions via documentation, knowledge bases, blogs, meetups, webinars, and training sessions.

• Work in collaboration with global Support Services, Engineering, Go to Market, and Product Management teams to specify necessary functionalities.

• Aid in mentoring, training, and sharing knowledge.

• Provide first-line technical support and guidance while adhering to required service level agreements (SLAs).

• Offer professional responses and on-call support for technical issues through a ticketing system, email, Slack, chat, and phone.

• Foster trustworthy relationships with colleagues, customers, and partners.

⛳️ Requirements

• Comprehensive technical knowledge in ClickHouse open-source or Cloud, or in relevant fields such as SQL databases, OLAP, cloud-native SaaS, distributed systems, Kubernetes, or Docker.

• Prior technical experience in positions like Support Engineer, Technical Account Manager, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer.

• Availability based on scheduling to provide high-quality 24x7 support in a global, distributed setting.

• Excellent written and verbal communication skills in English.

• Capacity to work fully remote with dependable internet connectivity.

• A mindset focused on teamwork, global engagement, empathy, and solving challenging problems.

• Ability to cultivate trusted relationships with colleagues, customers, and partners.

• Self-motivated, inquisitive, and eager for continuous learning and growth.

• Bonus: experience with ClickHouse.

• Bonus: familiarity with open-source software (OSS) and open-source technologies.

• Bonus: experience with cloud platforms such as Azure, GCP, or AWS.

• Bonus: exposure to data pipeline technologies like Kafka, Kinesis, Spark, or RabbitMQ.

🏝️ Benefits

• Flexible work environment.

• Employer contributions towards healthcare.

• Stock options available for every new team member.

• Flexible time off in the US and generous leave entitlements in other countries.

• $500 home office setup for remote employees.

• Opportunities to connect with colleagues at company-wide offsite events.