Senior Technical Customer Success Manager, CSM

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of post-sale customer relationships and serve as the main technical point of contact.

• Promote product adoption and usage through effective onboarding, training, and continuous support.

• Collaborate closely with clients to comprehend their business objectives and align them with product functionalities.

• Work in partnership with internal product, engineering, and data teams to provide tailored solutions and enhancements for clients.

• Examine customer data and usage patterns to proactively uncover opportunities and risks.

• Create dashboards or reports for clients utilizing internal tools or integrations.

• Conduct business reviews, share insights, and communicate the value provided.

• Assist clients in configuring rules, managing data integrations, and resolving issues.

• Foster renewal and growth by ensuring customer satisfaction and achieving measurable outcomes.

⛳️ Requirements

• Over 7 years of experience in Customer Success, Technical Account Management, or Solution Consulting roles within a SaaS or software product environment.

• Proficient in SQL with working knowledge of Python or R.

• Experience using dashboarding tools such as Tableau, Power BI, Looker, or similar platforms.

• Understanding of data pipelines, APIs, and data modeling concepts.

• Excellent communication skills and adept at stakeholder management.

• Demonstrated success in managing mid to large enterprise clients.

• Background in eCommerce, retail, or consumer-facing businesses is highly preferred.

• Capability to translate technical information into business terms and vice versa.

• Bachelor’s or Master’s degree in Computer Science, Analytics, Engineering, or a related discipline.

🏝️ Benefits

• This position is remote.