Senior Technical Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full ownership of your portfolio consisting of 12-18 accounts, generating an annual recurring revenue (ARR) of $2-5M.

• Cultivate and maintain robust relationships within your portfolio to ensure customers derive maximum value from our offerings.

• Deliver advanced technical expertise related to our products, overseeing customer onboarding and resolving complex technical issues.

• Develop and implement account strategies that guide customers through all lifecycle stages, from adoption to expansion.

• Conduct and facilitate value-driven executive business reviews (EBR) with each client at least annually.

• Maintain regular communication with clients regarding new features and identify opportunities for growth.

⛳️ Requirements

• Over 5 years of experience in a customer-facing post-sales or implementation position within SaaS environments; experience in cybersecurity or identity management is a significant advantage.

• More than 5 years of practical experience in SQL or coding, including custom API-based integrations.

• Capability to swiftly grasp product and subject matter inquiries, propose technical solutions, and engage in open-ended discussions.

• Ability to proactively oversee your accounts and ensure positive outcomes.

• Strong teamwork skills when collaborating with Engineering, Product, Support, and Sales teams.

🏝️ Benefits

• Health insurance

• Flexible work arrangements

• Professional development