Customer Success Engineer, EMEA

This is a fully remote position, open to applicants in France.

📋 Description

• Interact with customers through Zoom calls and emails, serving as a technical consultant and advisor during the post-sales phase while offering technical and solution-related guidance.

• Deliver technical, architectural, and best practice recommendations.

• Propel the realization of measurable value (business outcomes), fostering product adoption, renewal, and expansion.

• Collaborate with Account Executives and Renewals Managers to offer customer-facing subject matter expertise aligned with the customer’s business goals.

• Concentrate on solution-oriented programs tailored to meet the unique needs of each customer.

• Design and collaborate on customer workshops, demonstrations, and other enablement initiatives.

• Maintain specialized expertise in one or more technologies relevant to GitLab’s market focus through activities like training, certification, and creating reusable working examples for internal and external stakeholders.

• Continuously enhance professional skills with an emphasis on personal mastery and team learning through training, reading, and seeking mentorship.

• Contribute to our documentation, YouTube channel, and other enablement initiatives such as the Digital Journey.

⛳️ Requirements

• Familiarity with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to deliver comprehensive customer guidance and enablement.

• Proficient in using DevSecOps tools or advanced technical tools in related fields.

• Expertise in GitLab use cases to provide extensive guidance and enablement to customers of various sizes, including large enterprises.

• Technical background in development or systems engineering.

• Proven ability to communicate clearly and concisely about complex technical, architectural, and/or organizational challenges while proposing well-thought-out iterative solutions.

• Demonstrated capacity to become a trusted technical advisor to both customer and business leaders.

• Outstanding verbal, presentation, and written communication skills.

• Strong time management abilities and the capability to collaborate with multiple teams simultaneously.

🏝️ Benefits

• Benefits designed to support your health, financial needs, and overall well-being.

• Flexible Paid Time Off.

• Team Member Resource Groups.

• Equity Compensation & Employee Stock Purchase Plan.

• Growth and Development Fund.

• Parental Leave.