Senior Technical Analyst

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver exceptional customer support to users of the Cint platform

• Investigate and resolve user inquiries

• Develop and assess technical documentation

• Comprehend client needs and convert them into actionable tasks

• Categorize reported bugs based on their severity

• Troubleshoot API integrations

• Guide clients in utilizing essential features

⛳️ Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred

• Over 2 years of experience in technical support (SaaS support experience is an advantage)

• At least 1 year of experience in API debugging and troubleshooting

• Proficient in Microsoft Excel and Google Sheets

• Strong problem-solving skills

• Excellent verbal and written communication abilities

• Customer-focused approach

• Ability to quickly learn and retain new information

• Skills in leadership and mentoring

• Effective time management abilities

🏝️ Benefits

• 24/7 support for internal users and international customers

• A collaborative working environment

• Opportunities for professional development