Senior Technical Account Manager – Strategy

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Act as the principal subject matter expert tasked with diagnosing and resolving complex issues.

• Engage collaboratively with Product, Engineering, Escalations, and specialized support teams.

• Foster and sustain relationships with accounts through proactive account monitoring.

• Assume full ownership of the most critical customer issues from start to finish.

• Provide insights to Product teams regarding common or emerging issues.

• Enhance customer experience by cultivating stronger relationships.

• Mentor, coach, and offer consultations to your direct team.

⛳️ Requirements

• At least 2 to 4+ years of experience in Technical Support.

• Strong understanding of the Global Mid-Market/Strategic/Enterprise sector.

• Demonstrated experience with change management requests.

• Proven capability to investigate and resolve technical problems in depth.

• Experience conducting code reviews for custom configurations.

• Exceptional expertise in Root Cause Analysis.

• Strong analytical and problem-solving abilities.

• Documented success in using programming languages for issue analysis.

• Ability to analyze data effectively and identify opportunities for improvement.

• Experience with hardware devices, firmware upgrades, and change management.

• Familiarity with Third Party integrations.

• Technical background, preferably with a degree in Computer Science or Engineering.

• Self-motivated individuals eager to learn.

• Proficient in spoken and written English.

• Collaborative team player.

🏝️ Benefits

• Commitment to creating a diverse and inclusive workplace.

• Equal opportunity employer.