Senior Technical Account Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Cultivate and sustain comprehensive knowledge of DigitalOcean's product offerings.

• Facilitate routine technical consultation sessions and workshops.

• Oversee and nurture key accounts to enhance engagement and foster growth.

• Serve as the representative voice of the customer within DigitalOcean.

• Create tools and scripts to optimize engagement processes.

⛳️ Requirements

• Demonstrated experience in cloud infrastructure.

• Extensive understanding of Linux, distributed systems, and automation techniques.

• Experience in programming or development with Python or Go.

• Knowledge of tools such as Terraform, Ansible, and Docker.

• Proficient in at least one major cloud platform (AWS, GCP, or Azure).

• Familiar with version control systems (e.g., Git) and SQL.

• Strong analytical abilities to track and interpret customer trends.

🏝️ Benefits

• Competitive salary.

• Bonus opportunities based on performance.

• Equity compensation available for eligible staff.

• Access to an Employee Assistance Program.

• Participation in local employee meetups.

• Flexible time-off policy.

• Resources for learning and development.

• Reimbursement for conferences, training, and educational pursuits.