Senior Technical Account Manager

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Deliver product support, escalate, and resolve technical issues.

• Design machine learning and rule-based solutions to address customers’ fraud challenges.

• Facilitate in-depth discussions during solution deployment in late-stage pre-sales meetings.

• Comprehend client use cases and outline strategies to meet success criteria.

• Oversee the integration and product implementation process for clients.

• Organize and conduct business reviews and presentations for clients.

• Influence the product roadmap by relaying client feedback to internal teams.

• Represent the company as a technical ambassador at meetups, events, and conferences.

⛳️ Requirements

• Must be an EU citizen residing in Ireland.

• A minimum of 10 years of experience in banking, payment, social, or e-commerce sectors, particularly in customer-facing technical roles such as technical account manager or solution consultant.

• Bachelor’s degree in a technical or analytical field.

• Exceptional communication and presentation abilities.

• Strong project and time management skills with a commitment to meeting deadlines.

• Experience in fraud detection and risk management is highly desirable.

• Familiarity with coding and database technologies (e.g., Python, Java, SQL) is a plus.

🏝️ Benefits

• Compensation: Annual salary range of EUR 60,000 - 90,000, based on experience.

• Bonus, PTO, Stock Options, and Health Benefits.